This article provides concise answers to frequently asked questions about respondent recruitment at Discuss. We will cover topics such as recruitment methods, guidelines for selecting respondents, handling no-shows, and recruitment timelines.
What Countries do you Cover?
Please see more information on countries and feasibility here.
How do you Recruit the Respondents?
We conduct recruitment in over 100 markets using vetted local recruitment partners, we have long-standing relationships with them which allows us to ensure respondent's quality throughout our projects. These partners have their own methods of recruitment, which vary from owning their own panels to doing traditional phone or face-to-face recruitment, all depending on the market in question and the project type.
What Guidelines do you Have in Place to Recruit the Best Respondents Possible?
The Discuss project managers will review client screeners (if we are not the ones creating it) and clarify questions or make suggestions if we feel a certain question is leading the respondents to a certain answer. Our recruitment partners are also trained to choose the best respondents from their databases, and we also make sure most (if not all) respondents complete a virtual tech check, which is a quick video they record prior to being invited to an interview, this serves as a way to double check product usage and test their connection if they are accessing from home.
Respondents who are dishonest in their responses are blacklisted and not invited for future research, if there is a recruitment issue in a project our vendor partners are re-trained and potentially replaced if the issues persist.
We also have a dedicated team that keeps track of vendor performance and client feedback and looks at continuous improvement of our quality and capabilities.
How Would it be Handled if a Participant did not Show Up for the Interview?
For example, would Discuss.io be responsible for finding a replacement? If so, how quickly would that turnaround be? Would there be an additional fee?
We always include backup respondents in our quotes. You can consider the backups as guarantees that your interviews will be finished by a certain date. We can always expect last-minute cancellations and by having a backup you don't need to wait for a few days to recruit someone else or reschedule the no-show.
- If we have backups in your project and all main respondents show up, we have to pay for the recruitment and incentive of the backup.
- If one of your mains is a no-show, we will not charge you for the recruitment and incentive of the main respondent and you would interview the backup to replace the respondent who was a no-show.
- If by any chance you would like to opt out of backups OR if by any chance, we have more no-shows than backups, we typically require around a few business days for a replacement of a Gen Pop consumer, this could go up quite a bit for an HCP or B2B respondent.
How Long Does it Take to Recruit?
Our recruiting timeline depends on many factors, and we will provide the full timing and feasibility of your project once we receive your quote.
Quotes can be obtained by going to www.discuss.io/quote
What Profiles can you Recruit?
Because we work with partners in dozens of countries and each provider has their own set of capabilities, we are happy to run a feasibility check for your project on a case-by-case basis, if you have a project request please submit it at www.discuss.io/quote