At Discuss, we go beyond being just an Online Qualitative Platform; we also provide seamless recruiting services for your Live or Async research.
With one project manager overseeing everything and with seamless integration, your project team gains access to respondent profiles, screener information, and session status on your project portal, ensuring a cohesive and efficient workflow.
Overview & Requirements
Our in-house recruiting team and trusted partners provide recruitment for your Qual Research using diverse recruitment methods, from owning panels to traditional phone or face-to-face recruitment, tailored to your market and project type.
Requirements to use Discuss Global Recruitment
- An active Live Qual Research or Async Research with Discuss
- Your Screening Criteria
- Your Screener or use Discuss Screener Writing Services
- Project Information
- Methodology type (e.g. IDi, focus group, async)
- Number of recruits/sessions
- Length of interview (LOI)
- Respondent Preparation (Homework to complete, Mobile User Experience)
- Additional Services Request (Moderation or Live Translation)
Countries where Discuss recruits
Interviewing certain groups of respondents can be challenging due to varying internet stability by country. This often prevents you from giving a voice to respondents who have much to share.
Discuss presents a map highlighting countries where we offer reliable recruitment services. Respondents join from home or a central location to reduce interruptions. Access a large pool of respondents and gather insights to make informed decisions for your Global Research.
Recruitment Coverage
| Albania | Czech Republic (Czechia) | Ireland | Philippines | Turkey |
| Argentina | Denmark | Israel | Poland | United Kingdom |
| Armenia | Egypt | Italy | Portugal | United States |
| Australia | El Salvador | Japan | Romania | Uruguay |
| Austria | Estonia | Latvia | Saudi Arabia | |
| Belgium | Finland | Lithuania | Serbia | |
| Bolivia | France | Luxembourg | Singapore | |
| Brazil | Georgia | Malta | Slovakia | |
| Bulgaria | Germany | Mexico | Slovenia | |
| Canada | Greece | Morocco | South Africa | |
| Chile | Guatemala | Netherlands | South Korea | |
| China | Hong Kong | New Zealand | Spain | |
| Colombia | Hungary | Norway | Sweden | |
| Croatia | Iceland | Panama | Switzerland | |
| Cyprus | India | Paraguay | Taiwan |
| Algeria | Dominican Republic | Malawi | Senegal | Zimbabwe |
| Angola | Ecuador | Malaysia | Sri Lanka | |
| Azerbaijan | Ethiopia | Mauritania | Tajikistan | |
| Bahrain | Ghana | Moldova | Tanzania | |
| Bangladesh | Indonesia | Mozambique | Thailand | |
| Belarus | Jordan | Namibia | Tunisia | |
| Bosnia and Herzegovina | Kazakhstan | Nicaragua | Turkmenistan | |
| Botswana | Kenya | Nigeria | Uganda | |
| Cameroon | Kuwait | North Macedonia | Uzbekistan | |
| Congo | Kyrgyzstan | Pakistan | Vietnam | |
| Costa Rica | Lebanon | Peru | Yemen | |
| Côte d'Ivoire | Libya | Rwanda |
Zambia |
|
FAQ
Because we work with partners in dozens of countries and each provider has their own set of capabilities, we are happy to run a feasibility check for your project on a case-by-case basis.
For example, would Discuss.io be responsible for finding a replacement? If so, how quickly would that turnaround be? Would there be an additional fee?
We always include backup respondents in our quotes. You can consider the backups as guarantees that your interviews will be finished by a certain date. We can always expect last-minute cancellations and by having a backup you don't need to wait for a few days to recruit someone else or reschedule the no-show.
- If we have backups in your project and all main respondents show up, we have to pay for the recruitment and incentive of the backup.
- If one of your mains is a no-show, we will not charge you for the recruitment and incentive of the main respondent and you would interview the backup to replace the respondent who was a no-show.
- If by any chance you would like to opt out of backups OR if by any chance, we have more no-shows than backups, we typically require around a few business days for a replacement of a Gen Pop consumer, this could go up quite a bit for an HCP or B2B respondent.
The Discuss project managers will review client screeners (if we are not the ones creating it) and clarify questions or make suggestions if we feel a certain question is leading the respondents to a certain answer. Our recruitment partners are also trained to choose the best respondents from their databases, and we also make sure most (if not all) respondents complete a virtual tech check, which is a quick video they record before being invited to an interview, this serves as a way to double check product usage and test their connection if they are accessing from home.
Respondents who are dishonest in their responses are blacklisted and not invited for future research, if there is a recruitment issue in a project our vendor partners are re-trained and potentially replaced if the issues persist.
We also have a dedicated team that keeps track of vendor performance and client feedback and looks at continuous improvement of our quality and capabilities.