Pre-session work (must be completed before the time of your scheduled session):
- You should have an account set up with Discuss.
- This is mandatory to be able to join the platform and run your interview(s).
- Your Internal Coordinator can assist you in getting this done!
- For continued problems creating your account, you may also contact us at CustomerCare@discuss.io
Setting up your session: (if your account has been created and you are having trouble joining the session due to any issues, please reach out to Support.TeamLeads@discuss.io, who will be on standby to help you with any technical issues you may be facing before your session begins!)
Once in your room:
- Before you begin, START the recording! This MUST be done to activate the “HELP!” button that you may need for additional technical support!
Session Setup:
- Bring in an available respondent to the meeting room.
- Go to your “participant list” and click the “+” next to their name to bring them into the session.
- Once they are in the room, make sure they are able to fully participate
- Turn on their camera and microphone
- Ask, “Can you hear me?” (Can you hear them as well?)
- Ask, “Can you see me?” (Can you see them as well?)
- For any problems with audio, video or internet issues (lagging, pixelated, etc) refresh their platform access
- If problems persist, use the “HELP!” button for your tech support agent to respond
- If there are no respondents present at 5-10 minutes to start time, please use the “HELP!” button to alert your tech support agent.
- If your session has started, but during your meeting, you or your participant has any technical issues, please use the same “HELP!” button for your tech support agent to assist you.
Have a great session!
Please consult the “Before The Workshop” document before continuing!!!
Please print or Otherwise Have Available the “Workshop Quick Guide” to be on hand as you moderate the sessions in the Workshop