Turning Off Firewalls

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Overview

This article summarizes how to turn off firewalls on Windows and Mac OS.

If you are having issues with your camera and microphone being accessed by our platform it may be caused due to a corporate firewall. We recommend users turn off their firewall before joining sessions or reach out to your IT department prior to your project start date.

All users may not have the ability to turn off their corporate firewall.

 

Windows 10

  1. Go to Settings > Security > Windows Security > Firewall & network protection

  2. Click which firewall to disable

  3. Move the slider to the off position

 

Mac OS

  1. Go to Apple Menu > System Preferences

  2. Select Security & Privacy > Firewall

  3. If the firewall is on, click Turn Off Firewall

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