If you have live support, your support agent will have briefed your respondent on the process for mobile screen sharing during session setup so that they know what to expect from you.
Moderators Should Follow These 2 Steps to Start Viewing the Respondent's Mobile Screen:
1. The moderator must ask the respondent to click on the Mobile Screenshare button at the bottom of their page. (Respondent is then prompted to open the app and Start Sharing.)
2. Once screensharing is ON for the respondent, the moderator will see a modal pop up in the lower-left corner and must click ALLOW to start the screenshare.
The respondent’s mobile screen will then be visible on the whiteboard space. The options page of the app will initially appear. The moderator can then instruct the respondent on what to do next. This should be to access a link the moderator has provided, open a browser to navigate to a site or open an app.
The moderator and respondent will have controls on the whiteboard space to pause or end the respondent’s screen share at any time. The moderator should pause the respondent’s screen share from the whiteboard if there will be passwords entered or a page with PII opened.