This brief guide will provide instructions on how to download the session chat transcript. Project users with the correct permissions. Can download the public or backroom chat transcripts. If you are looking to download the private chat transcripts please submit a request here.
How to Download the Chat Transcript
Navigate to the recordings tab of your project.
In the Tools and Downloads dropdown menu
select which chat transcripts you would like to download the public chat or the backroom chat transcripts for further analysis. Chat transcripts are available for any recorded session where the chat was used.