Self Support for Respondents

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This brief guide will provide self-support instructions for respondents joining a session.

Thanks for participating in a Discuss session! We want you to have a great experience and a trouble-free session. Please read through this preparation and troubleshooting guide to help make this happen.


Best Practices


Troubleshooting Tips

If you encounter any issues

  • Refresh your browser.

  • Request the moderator/support to refresh your connection.

  • Check that any other devices aren't slowing down your available bandwidth by streaming or downloading.

  • Stop the interview and reboot your computer.


Audio/Video issues

Click the settings gear icon in the lower right corner of the page and ensure the video and audio devices you are using are correctly selected (especially if you've plugged in a headset after joining the room).





Connecting Your Phone

If your audio and video issues are too disruptive, you may be asked by the moderator to connect by phone and finish the discussion using audio only. Click the settings button in the lower right corner of the page.

Under Audio in the Device Settings modal, select the Phone option and enter your phone number. Click on CALL ME and wait for a call from (866-557-6716). Enter the PIN and # sign and you will be joined to the room. You may also dial yourself in using Show dial-in instructions and selecting the number for your country.




Network Issues

Turn off your camera using the controls in the lower-left corner and continue the discussion using computer audio only.

Or, connect your computer directly to the modem using an ethernet cable. 



Screensharing Issues

Refresh your browser or ask the moderator to call for help.


Rejoining Interview Issues

You can copy and paste the link into an incognito/private browser window. Opening an incognito or private window


Request Assistance

Contact your recruiter or send a message for help using the Submit a Request link at the top of this page.






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