Our machine transcription capabilities deliver fast, high-quality results that enable you to easily review research data and extract insights. This article will guide users on how to view, download, edit, and search transcripts.
- Discuss' automatically transcribes every Live Research recording, research clip, video & text response for Async Research and Off-platform research.
- All Transcripts are delivered within 30 seconds for our supported languages
- Project owners, editors, and collaborators can view, edit, download, and search transcripts
- Viewers can see transcripts.
- Transcripts are generated in a .doc format
View Transcript
To save you time and minimize post-session editing, Discuss provides transcripts with fewer filler words, better paragraphing, and enhanced diarization (speaker separation) compared to other vendors. This results in cleaner, more readable transcripts that accurately reflect the conversation flow and speaker contributions.
Instructions to view the transcript
- Login to your Discuss account and select your desired project
- Click on the "Insights" tab and then "Recordings"
- Select your desired recording from the left-hand panel
- Click on the Transcript tab located on the right side of the video
- For interviews with simultaneous translation, select the language in the dropdown
Human Transcription
Human Transcription can be requested from your project. If you order human transcript(s), they will replace the machine transcript(s) in the dropdown.
Please Note: Human transcripts take 24-72 hours to produce.
Off-Platform Research Transcript
You can generate transcripts for your Off-Platform Research. Start by uploading your research, select the video language and a transcript will be generated.
Download Transcript
- Login to your Discuss account and select your desired project
- Click on the "Insights" tab and then "Recordings"
- Select your desired recording from the left-hand panel
- Click on Tools and Downloads located on the top right of the tab
- In the downloads section, select Original Transcript or Translated Transcript
Edit the Transcript
Using machine transcripts can be helpful when you are creating your post-session report. Sometimes machine-generated transcripts don't get it right or you might want to remove any PII information. That's why we have made it easier than ever to edit those bits that aren't quite right.
- Login to your Discuss account and select your desired project
- Click on the "Insights" tab and then "Recordings"
- Select your desired recording from the left-hand panel
- Click on the Transcript tab located on the right side of the video
- For interviews with simultaneous translation, select the language in the dropdown
To edit a paragraph
The transcripts are broken up by speaker identification. To edit a specific paragraph, you can click on edit on the right side of the section. Click on save once completed. It’s strongly recommended to break paragraphs before and after the section that needs to be edited, to keep the timestamp accuracy of the transcript
To edit a word
Easily edit PII, spelling mistakes, repetitions, and filler words from the platform by clicking on the specific words and choosing fix spelling from the menu
Search for Keywords
- Login to your Discuss account and select your desired project
- Click on the "Insights" tab and then "Recordings"
- In the search bar type the keyword you would like to find in the transcript and press enter.
- The targeted word will appear highlighted in the transcript
- The search feature does the targeted keyword research across all available transcripts of all other projects you have access to, the results are displayed on the left-hand side of your screen
Auto-Scrolling the Transcript
This brief guide will provide instructions on how to use auto-scrolling of the transcript. This feature is beneficial in helping you follow along with the conversation that took place and also allows a user to be able to edit the transcript based on what was said in the recording, to help the insights team achieve a more accurate machine transcription. Project owners, editors, collaborators, and viewers can use this feature.
The auto-scrolling of the transcript setting can be enabled to help you read along with the full-length video recording on the recordings page. Auto-scrolling the transcript will archive a set on an archive-by-archive basis, and you will need to set it according to your needs when reviewing each recording and transcript in the project.
- Login to your Discuss account and select your desired project
- Click on the "Insights" tab and then "Recordings"
- Select your desired recording from the left-hand panel
- Click on the Transcript tab located on the right side of the video
- Navigate to the "Auto-Scroll" slider, on the bottom left of the transcript
***Note: Editing the machine transcript at any point will disable auto-scrolling. You will need to manually re-enable the toggle to ensure it continues to follow along with the recording.
Setting Discussion Guide Questions
Discussion guides are meant to be helpful tools in the 'Meeting Room' to help navigate your conversations. The moderator works best when they are fully concentrated in the conversation that is taking place, so sometimes checking the discussion guide questions in the conversation just isn't feasible or gets added at the wrong time.
The ability to drag and drop the discussion guide questions after the fact helps you create a more defined machine transcript and helps play as the true marker of where the questions capture the start of the response from a respondent.
Note: Project viewers, password-protected single share viewers, and anyone with a copy of the downloaded discussion guide for a recording will be able to view the placement of the discussion guide questions, but not edit them.
- Login to your Discuss account and select your desired project
- Click on the "Insights" tab and then "Recordings"
- Select your desired recording from the left-hand panel
- Click on the Transcript tab located on the right side of the video
- For questions that were not checked off in the meeting room or 'Not Answered' at the bottom of the transcript, drag those questions in front of the moment in the transcript that the question should be.
- For questions that were checked off in the meeting room and landed at the incorrect moment that the question should have been checked off at, drag those questions in front of the moment in the transcript that the question should be.
Speaker Identification
Automatic Speaker Identification is available for Live sessions and for Off-Platform Research.
Speaker identification enhances the clarity and readability of market research reports. Including the names or identifiers of speakers alongside their responses makes it easier for readers to follow the conversation flow and understand who is expressing certain opinions or providing feedback. This facilitates comprehension and ensures that the findings are presented coherently.
Note: The transcript will capture the insights of all moderators, respondents, and translators but participants connected via phone during a live session won't be identified in the transcript.
Video Walkthrough
Learn how to download transcript and chat transcript