This section will provide information about technical video requirements for sessions/interviews in mainland China.
China is one of the most requested geographies on the globe. Marketers across the world want to understand more about Chinese consumers. Discuss.io supports research in this area. This article outlines a few challenges when executing projects in this geography, as well as mitigation strategies for a seamless experience.
Technical Requirements
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Port 443 must be open on the client machine in order to participate in an interview. ISPs (Internet Service Providers) have different restrictions depending on the region or municipality.
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Test your system compatibility at https://app.discuss.io/tech
Recruiting a Chinese Sample
Discuss.io recommends partnering with either an Asia-focused panel (like AIP) or a local agency. Using a local agency to recruit allows the Discuss.io support team to deploy technical workarounds in advance on a single device and location.
Please contact helpdesk@discuss.io if you are planning a project in China.
Resources for a Successful Interview
Self-Service Support for Respondents
Test Your Camera and Microphone Before Your Interview
Adding Notes for Your Support Agent
Working with Firewalls