Cancellation Policy – Discuss Help Center

Overview

This section will provide information on our cancellation policy for studies recruited by Discuss, and studies not recruited by Discuss.

Customers who do not show up for their discussions will be charged according to the less than 24-hour notice cancellation policy and will be considered a NO SHOW. Our staff will wait for 10 minutes after which the discussion will be canceled and billed.
If Discuss.io has recruited for your study and the respondent does not show for the discussion, NO charges will be incurred.
If technical problems occur with the respondent and the session is canceled/rescheduled NO charges will be incurred

Discuss.io pays respondents FULL incentives when interviews are canceled less than 24 hours before the scheduled interview. When we must re-recruit (in case the original respondent is not available at the new time), we charge an additional fee.

External third-party moderators and translators charge Discuss.io when cancellations happen and 100% of this expense is invoiced to the client.
If booked moderator briefings/debriefs/report presentations need to be cancelled or rescheduled, a 100% cancellation/reschedule fee will be applied per call.

Customers who do not show up for their scheduled training will be charged according to the less than 24-hour notice cancellation policy and will be considered as NO SHOW. Our training staff will wait for 20 minutes after which the discussion will be canceled and billed

If a project or a session is canceled/ rescheduled with more than 24hs notice and a translator or moderator has already been booked for your project we will apply 100% of the moderation/ translation charge.
If booked moderator briefings/debriefs/report presentations need to be cancelled or rescheduled, a 100% cancellation/reschedule fee will be applied per call.

Customers who do not show up for their scheduled training will be charged according to the less than 24-hour notice cancelation policy and will be considered as NO SHOW. Our training staff will wait for 20 minutes after which the training will be canceled and billed.