This article summarizes updates and enhancements our product team has released this month. We will also outline our exciting news about features that are coming soon.
Updates & Enhancements
Observer Waiting Room
The Observer Waiting Room is now live for all project types. This will create the same experience as our live support and services projects. For projects with no live support, you can choose to enable an observer waiting room where the moderator has to allow the observers to enter. This keeps observers out of the session until you are ready for them.
Simply go to your project settings and choose “Explicitly Invite Observers”
Once in your session, select + Invite Observers when you are ready for them to join.
For more information on how to manage this for your next project, click here.
Simplified Customer Support
New and improved help center for how-to guidance, training, FAQs, product updates, and more. The easy navigation and search make it simple to find articles and answers to your questions or training needs.
As a logged-in user of the Discuss platform, you can get instant access to the help center by choosing the dropdown menu of your account and choosing Support Articles.
Need to speak with a Discuss Live Support Agent? The Discuss Help Desk is staffed by experienced platform technicians from 4 AM - 6 PM EST, with an average response time of 2 minutes.
You can submit a request from the help center, use the chat widget (in the bottom right corner) in the Discuss Platform, or email support@discuss.io
Best Practices
Duplicate Polls
Thinking about adding polls to your sessions in your next project? Learn some best practices on how our Customer Service team best constructs it and handles the creation of duplicate polls in the project in this video below:
https://discussio.zendesk.com/hc/en-gb/articles/4625063474577-Interview-Polls
Coming Soon
Mobile Meeting Room Experience
A new mobile meeting room for participants and observers to join a session from a mobile or tablet device is coming soon. This will enable people to join from any device and have the same meeting room experience with the same features.
-
Easily allow for respondents and observers to participate and observe in interviews
-
Polling, chat, and discussion guides are available on mobile
-
Respondent information & participant settings
-
Ability to participate and observe screen sharing, whiteboard, stimuli
Be the first to see it in action and become a Beta user for your upcoming project. Contact product@discuss.io to learn more.