Need extra help beyond our Live Support? You're in luck!
For any technical queries or other questions about your project, platform, or services, our global team of Customer Care experts are here to assist you
Customer Care
Our team is here to guide clients through our platform, troubleshoot technical issues, and address respondent queries Monday through Friday. Plus, you can reach out to us via in-app chat!
Respondents can reach the help desk by submitting a request.
Our Customer Care team is also here to help clients through the platform, service requests, pricing questions & project investigation.
For assistance, reach out to customercare@discussio
Normal Operating Hours
Available Monday through Friday during the following hours:
- 4 AM to 10 PM EST
- 9 AM to 3 AM UK
- 1 AM to 7 PM PST
If you need live session assistance outside of our normal operating hours please submit a request here.
Project Manager & Coordinators
Our project management and coordination teams operate with individual schedules Monday through Friday. When starting your project, make sure to check in with your PM/PC to confirm their availability.
Knowledge Base
Do you prefer a hands-on approach? Our knowledge base has everything you need to conduct your live research successfully: support.discuss.io