This article will detail the Respondent's perspective after joining a session using a mobile device or tablet.
Enter the Room
When entering the meeting as a respondent, they will be prompted to enter their immediate verification information (name, email, and optional phone number) to identify their arrival.
The respondent must allow their browser to access their camera/microphone in order to be able to participate in the conversation when prompted.
The respondent will then be prompted to complete a device and connection tech check, where they will be able to test their device and connection.
If they do not select any changes or do not press 'Continue', they will be automatically moved to the respondent waiting room after 7 seconds.
***Note: Respondents camera & microphone settings will always automatically default to being off when in the device selection phase of the entry flow.
The respondent will then be led into the waiting room,
While in the waiting room, moderators and live support agents will have the ability to direct chat with respondents.
The respondent will then be kept in the waiting room until the moderator or live support agent is ready to admit them.