This article summarizes updates and enhancements our product team has released this month. We will also outline our exciting news about features that are coming soon.
Mobile Meeting Room for Respondents and Observers
Today’s mobile-first world demands that we meet the respondent where they are and on their preferred device.
With Discuss you can now invite participants and observers to join a live session from a desktop, tablet, or smartphone.
Using our browser-based, mobile meeting room, you can connect with more people around the globe with the click of a button - no apps, no downloads.
The Discuss Live meeting room allows you to access the same features you love but from the convenience of a smartphone or tablet:
Easily allow for respondents and observers to participate and observe in interviews
Polling, chat, and discussion guides are available on mobile
Respondent information & participant settings
Ability to whiteboard and share stimuli
For more information, visit our help articles:
Updates & Enhancements
Identify which respondents are talking during a live group session with speaker stream identification. Users at any level can take advantage of this new feature — moderator, observer, or respondent. See it in action in your next live discussion!
Whiteboarding for Mobile Respondents
Whiteboarding from mobile can allow you to gain rich insights into how customers view a new ad or concept on their smartphones or tablets.
When using the whiteboard in your mobile conversations, these best practices will allow you to capture the best insights.
Pinch and Zoom - Respondents can get a closer look at what is being shared using pinch and zoom on shared stimuli
Erase and Move - If a respondent makes an error, they can erase or move their input on the shared content
Moderator Microscope Tool - Moderators sharing stimuli can use the microscope tool to make smaller text or images larger
Tablet Landscape Mode - Users entering through a tablet device can keep their screen in landscape mode to have more real estate and to access more tools when participating in the markup
Respondent Mobile Screen Share from a Mobile Device
We are expanding our mobile screen share capabilities to allow you to interview respondents on their smartphone or tablet browsers while using our Discuss app. This will enable you to see participants walk through different browsers and apps in real time without the need for a laptop or desktop.
The Discuss app is a secure way for respondents to share their mobile device screens with researchers as part of consumer conversations. The app brings the screen from smartphones and tablets into the online interview so that participants can show how they use apps and websites. The Discuss app is available for iOS and Android. The app won’t appear in search results if the app is not available in that country and if the device is not compatible with it.
Device Requirements: Mobile App Device Requirements
Releasing in August 2022