This brief guide will provide instructions on how to manage your meeting room when you do not have a technical support agent assigned. We will walk you through the steps to invite respondents and observers to the room when you are ready and how to archive the session by starting the recording.
Help! I Don't Have a Live Support Agent
When sessions are booked with less than 24 business hours' notice there is no guarantee a live support will be assigned to your session. If you have 3 minutes before your session starts, you can view this overview video to walk you through managing and troubleshooting your session. If you have 10 minutes before the session starts you can review our Self Support section.
Don't panic! You can have a successful session without a live support agent.
1. Always join your sessions a few minutes early to ensure your audio, video, and connections are working and stable. If you have a device issue like your camera is blocked or your microphone isn't working, the easiest troubleshooting step is to restart your computer so that you start with hardware only. This ensures any other programs that might be monopolizing the device are fully closed.
2. You can allow your respondents into the room when you are ready.
From the lower left corner of the screen, click on the people icon to Show participant list.
Click on the plus sign next to the respondents name to join them to the room.
3. You can join your observers to the room when you are ready.
Click on the Invite Observers button from the upper right corner once to invite all observers to the room.
4. Start the archive by pressing the Recording button.
When recording starts, it will become apparent as the icon turns red and label displays Recording ON.