This video series will instruct moderators on participant management in the event of no live support.
It will cover how to join the meeting room, how to add respondents from the waiting room to a live discussion, as well as basic troubleshooting tips and processes in the event of video, audio, or connection complications.
This section will cover in 10 minutes :
1. Joining an interview as Moderator
It is also now possible to send interview reminders to your recruits prior to their sessions.
From your Discuss Dashboard, click on your desired project & the Respondent Hub tab.
The Notify & Invite feature includes an Interview Reminders template that can be used or edited. You'll be prompted to select the name of the respondents and they will receive their reminders.
The Interview Reminders default template includes Technical Requirements, Tips for a successful session, Support Article & Respondent link to join the meeting room
2. Joining Respondents
3. Participant Management
During your Interviews, managing participants can be done through the participant list, located on the bottom left of your screen.
Respondents can also be moved back to the waiting room.
Moderators and support agents can further manage respondents, by sending respondents who have entered the live meeting room back to the waiting room.
Use Cases
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Moderators can have more flexibility on how to manage their conversations.
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ex. would be talking with each individual respondent before starting the full focus group.
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If live support has been added to the session, live support agents use this functionality to help manage the respondents before the session starts and easily excuse undesired respondents from the waiting room or keep them waiting after they are tech checked by the agent until the session starts.
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Blurred Background Feature
Before joining a live session, you can select your video devices and opt to blur your background. This feature is essential for maintaining impartiality, objectivity, and privacy—especially crucial in healthcare research. This feature works for Chromium browsers (Chrome and Edge) and NOT with non-chromium-based browsers like Safari or on IOS.
Blurred backgrounds provide a customized interview experience that enables the privacy of any background content. Mitigate worries regarding personal identifying information (PII) in the background by easily concealing it with the click of a button. You can also access the blurred background feature through the settings cog during the session to make real-time adjustments. Every change is reflected in the recording, transparently showing when the background was blurred or revealed.
Custom Virtual Backgrounds for macOS 15 Sequoia Users
Apple users on macOS 15 Sequoia can now customize their virtual background in the Discuss Meeting Room. Follow these simple steps to set it up:
- Join a Discuss Meeting Room.
- Click the video icon at the top of your screen (green icon shown below).
- Enable the Background feature by clicking the icon next to "Background" to turn it green.
- Select your background. Click the current thumbnail, choose from Apple’s pre-made images, or upload your own.
- Your selected image will instantly update in the Discuss Meeting Room.