Use Discuss as your main research repository by importing video recordings to your Project Portal. This lets you leverage our full Insights Features, including GenAI, to quickly deliver more insights.
Project Owners, Editors & Collaborators can upload off-platform research.
Uploading Off-Platform Research
Off-platform research can be accessed and uploaded from the Overview tab of your project.
Instructions
- Login to your Discuss account and select your desired project
- From the Overview Page, scroll down to the "Upload Off-Platform Research" section
- Click on "Upload Recordings"
- Select the file you'd like to upload. Supported file types and sizes.
- Once the upload is complete, you'll be redirected to the project overview page, where you can easily navigate to the recordings page or click "Watch Recordings"
Do not exit the page during the uploading process. If you want to continue working on your project while the files are uploading, you can click the button to “Open Overview Page” in a new tab and let the files finish uploading in the current tab.
Alternatively, you can upload off-platform research by clicking on the "Insights" then "Recording Tab". The upload feature is located under the tools & download drop down menu.
The videos will then start processing to render the Video, Transcript, and Genie Recap if applicable. If tag were setup for your Research, these Insights will be extracted from the newly imported recording.
NOTE: Recordings over 8 hours will not generate a transcript.
While processing each video will appear and will update once it's ready.
- You can edit the name and session details of each recording if desired.
- There is no option to cancel a file that has started processing.
- You can navigate away while the videos are being processed.
- If the video fails processing then you will be shown a notification and can re-load the file
Language Detection
For Off-Platform Research, transcript language is auto-detected; if the platform cannot detect it, you will be prompted to choose a language.
If, for some reason, the language is detected incorrectly, then you can choose to edit the language by selecting the pencil icon next to the video file.
Speaker Identification
To allow you to unlock human centricity at scale and reduce time to insights, our transcript Next Gen Technology makes it easy for you to identify and map out speakers for your uploaded recordings with up to 15 speakers. Discuss provides robust speaker identification by automatically assigning generic speaker labels(e.g., speaker 1, speaker 2). These labels can be edited in two ways.
Instructions to map out speakers
- Select your desired recording from your Off-Platform Research
- Click on the pencil icon next to the recording name
- Under the Participants section, assign a name to each speaker
- Select their individual role from the dropdown menu (panelist, moderator or translator)
- Click on Save
In this instance, the mapping will be applied globally, changing all "speaker 2" labels to "Bob" throughout the transcript.
Instructions to edit speaker label from transcript
- Head to the transcript, located on the right side of your recording
- Click on the desired speaker, (for eg "Speaker 1")
- Select the name from the dropdown menu or click "add or edit participant"
- Repeat for any specific speaker
Supported Files
To save Researchers valuable time, Discuss lets you upload single or multiple videos directly to your project portal.
For a smooth upload, please ensure you are meeting these requirements
- Max Upload per batch: 50 Files
- Max Upload per file: 10 GB
- Supported File Types: MP4, QuickTime/MOV, WebM, OGG, MKV
Larger files can take more time to upload, and you should not exit the upload window until you are complete.
Tracking Usage as an Org Admin
All seat-based subscription customers automatically get 50 GB/ 100 Files as part of their subscription and can upgrade to higher levels as desired.
Organization Admin can track Off-Platform Research:
- Login to your Discuss
- From the Dashboard, select settings from the top right
- This dedicated Settings page is accessible exclusively to Organization Admins only.
From there, organization admins can:
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Monitor Limits: Each organization with Off-Platform Research has a predefined limit. Every upload contributes to the file count and file size, with the limit being reached based on whichever threshold is hit first.
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Email Notifications: Org Admins receive email notifications when their usage reaches critical milestones, such as 50%, 80%, and 100% of their allocation. This helps them stay informed and proactive in managing usage.
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Manage Limits: When the usage limit is reached, Org Admins have several options:
- They can delete recordings to free up space for new uploads.
- Alternatively, when an Org Admin hits the request upgrade button, a request is sent to their account manager who will be in touch with options.
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View Data Retention Policy: Videos that are purged due to Discuss.io's data retention policy create additional space for the organization, facilitating continued research activity.
Tracking Usage as a Project Member
Project owners, editors, and collaborators also have visibility on off-platform research usage.
To track Off-Platform Research:
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- Login to your Discuss
- From the Overview page, scroll down to the Off-Platform Research section
- This section serves as a convenient hub for uploading files and monitoring usage.
From there, project owner, editors & collaborators can:
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View Usage Limit Notice: When the limit is reached, users won't be able to upload more off-platform research until the Org Admin addresses it.
Per Hour Upload Cost for Uploads
If you do not have a subscription with Off-Platform Research included, there is a per-hour upload fee per file uploaded. Our standard rate is $229/hr of videos uploaded (or 1 credit).
For each upload, you will be prompted to acknowledge this fee and will be billed for the upload accordingly.
*Contact your account manager or reach out to our support team through this form if you have questions or want to learn more about how a subscription can be more cost-efficient.
Automatic Transcription, Translation, and Subtitles
Discuss automatically transcribes and translates every interview session, video self-capture response, or uploaded recording conducted in a supported language. Machine transcription and translation provide fast, high-quality results, making it easy to review research data and extract insights.
Subtitles can be enabled on recorded sessions, clips, highlight reels, shared recordings, downloads, and self-capture responses. Subtitles are available in both the original language and English, enhancing accessibility and comprehension.
All generated transcripts and recordings, including machine-generated ones, can be downloaded from the Tools & Downloads dropdown within the Recordings page and the 3 dots menu for self-captures.
Enabling Subtitles
For recordings: On the Recordings page, access the video and click the Subtitle menu within the video player.
Language Detection for Off-Platform Uploads
When uploading off-platform research, our AI feature identifies the dominant language spoken in the submitted audio and transcribes the audio in the identified language. If this is a platform-supported language, an AI-generated translation will also be rendered.
Language Detection is supported for the following languages:
Spanish - es
English - en
Hindi - hi
Japanese - ja
Russian - ru
Ukrainian - uk
Swedish - sv
Chinese - zh
Portuguese - pt
Dutch - nl
Turkish - tr
French - fr
German - de
Indonesian - id
Korean - ko
Italian - it
If the uploaded recording is in a language that is not included in this list, we display the following message: We had trouble auto-detecting the language. Please select the language being spoken in this recording to generate the transcript.
Machine Translation
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Translations are available for the aforementioned recordings without consecutive translation.
- A translated transcript can be accessed by selecting the appropriate option from the Recordings page dropdown.
- Machine translations can be disabled through an org-level setting, accessible only to Discuss.io admins.
- Click here for more details: Machine Transcription & Translations
- Languages that are supported by the Discuss platform can be found here: Supported Languages for Automatic Transcription
AI-Powered Transcription & Translation Performance
- 1 hour of video transcribed in just 30 seconds.
- 8.4% English word error rate, making Discuss twice as accurate as competitors.
- 30% higher accuracy in non-English languages compared to other vendors.
Benefits of AI-Powered Translation
- Context-Aware: Produces natural, coherent translations by understanding context better than traditional tools.
- Handles Complex Sentences: Effectively processes nuanced and idiomatic expressions.
- Supports Multiple Languages & Dialects.
- Recognizes Domain-Specific Terminology: Provides accurate translations in specialized fields such as technology, healthcare, and law.
- Preserves Conversational Tone: Maintains both informal and formal communication styles.